Tutorials

• T1: Introduction to Designing for Human Values
    (May 22, 1:00-5pm)
• T2: Designing Technology with and for Children in the 21st Century
    (May 22, 1:00-5pm)
• T3: Interfaces from the Top down and Ground up: How theory and experiment inform design
    (May 23, 10:30am-3:30pm)
• T4: Introduction to Usability Testing
    (May 23, 10:30am-5pm)

Workshops

• W1: Reconsidering the College Classroom in the Light of Modern Technology and Different Learning Styles
    (May 22, 1:00-5pm)
• W2: Electronic Health Record Informatics
    (May 23, 10:30-5pm)
• W3: User Assessments of Usability: The QUIS and the SUMI and beyond
    (May 23, 10:30-3:00pm)

T1: Introduction to Designing for Human Values (May 22, 1:00pm-5pm)
Jes A. Koepfler, Katie Shilton, Clay Templeton, Kenneth R. Fleischmann
Contact: Jes A. Koepfler for more information

In this tutorial we will provide participants with an overview of values in design, discuss why it matters, and review who the key players are in the field. We will then engage participants in a series of hands-on activities that involve tools and methods developed by HCI researchers to account for and surface values in the design of socio-technical systems. Some examples include Envisioning Cards, Grow-A-Game, the Meta-Inventory of Human Values, Values Levers, the Contextual Portrait Value Questionnaire, and more. Participants will leave with a deeper understanding of the importance of surfacing values in design and will have gained experience using a set of tools that can be applied in future projects. Anyone who is interested in HCI and building better interfaces by learning about users' values is welcome to attend.

T2: Designing Technology with and for Children in the 21st Century (May 22, 1:00pm-5pm)
Mona Leign Guha, Allison Druin
Contact: Mona Leigh Guha for more information

Children are fast becoming a large user-segment of new technologies in the world. This tutorial will offer a balance of traditional lecture and hands-on design activities, and will cover techniques which balance the voices and contributions of adults and children. We will also ground these techniques in information on the history of co-design with children, as well as child development as it relates to the design of technology for children. We will additionally focus on the roles of the adult in and intergenerational co-design team, including addressing practical issues of beginning a co-design team.

This tutorial will include a historical overview of co-designing with children. We will also address understanding how child development should be considered in technology design and the technology design process. The tutorial will include hands-on experience using techniques for designing new technologies with and for children. It will also offer participants an understanding of the role of the adult in co-design processes with children, including consideration of practical issues in co-design.

T3: Interfaces from the Top down and Ground up: How theory and experiment inform design (May 23, 10:30am-3:30pm)
Contact: Tim Clausner for more information

Human computer interface research aims to improve information displays and control devices. The purpose of a display is for people to comprehend its meaning, for a visualization to make sense, for a manual gesture to yield an expected outcome. Achieving enhanced interfaces is a research problem situated in the intersection of computer science, psychology, linguistics, and physics (at least). This tutorial will explore the role of theory and experiment as they apply to problems of interface design, performance measurement, and interpretation of results. Carefully designed experiments can tell us more than whether one interface is better than another. Experiments can tell us about perceptual, cognitive, and neural processes which enable people to make sense of interfaces. We will consider two design approaches. Top down approaches begin with an extant design and aim to enhance it. Ground up approaches aim to design an interface from first principles. These approaches can yield practical improvements in interface design and performance, as well as yield contributions to theory.

T4: Introduction to Usability Testing (May 23, 10:30am-5pm)
Contact: Bill Killam for more information

This is an introductory tutorial on the topic of usability testing. This tutorial is intended for usability practitioners looking to expand their skills, other practitioners (designers, developers, testers, etc.) who may have usability testing interests or responsibilities, and management staff that may be considering incorporating usability into their organization. In the tutorial we will cover both management issues and practical issues of usability testing and discuss what usability testing is (and isn't).

In the module on management issues, we will focus on usability as it related to the organization. We will discuss what makes a product usable, the origins of usability testing, and the relationship of usability testing to the broader areas of Human Factors Engineering and other disciplines (e.g., marketing, design, development, and other types of testing). We will discuss product development models that incorporate usability and discuss such topics as the timing of usability testing in the design and development cycle, how to plan for them, and what ROI there is for usability testing.

In the practical module, we will focus the mechanics doing usability testing. We will discuss the different types of testing (formative versus summative) as well as different protocols that can be used for usability tests (both user-based and non-user-based). We will discuss how to develop a test including the test tasks, test length, participant selection and recruiting, data collection, and analysis. We will discuss ethical issues associated with conducting tests with human subjects. We will discuss what empirical data can be derived from usability testing and what cannot. Finally, we will practice the skills and principles involved in facilitating a user-based test.

W1: Reconsidering the College Classroom in the Light of Modern Technology and Different Learning Styles (May 22, 1:00pm-5pm)
Ben Bederson, June Ahn, Sarah Wayland
Contact: Ben Bederson for more information.

There has been growing effort in and awareness of the use of technology to shift thinking about classroom education, and the potential for "flipping" the classroom – having students read & watch lectures at home, and do exercises and discussion only in class. These are not new ideas, but they are becoming broader and cheaper to implement. There are now significant academic (e.g., Stanford and MIT) as well as commercial efforts (e.g., www.khanacademy.org, www.udacity.com) in making lectures freely available. There are also significant efforts in harnessing technology to enable many more kinds of learning opportunities and to support a wide range of learners (e.g., through Universal Design for Learning, or UDL.)

This workshop will explore both the opportunities and practical challenges of these trends. There remain large questions about how to adapt existing materials, update instructor skills, and update technological infrastructure. There also are significant questions about efficacy. While technology offers the potential of significantly better scale, how well do these new approaches actually work?

Will the traditional university lecture be disrupted? Will online education be a less expensive and lower status approach (much as community colleges are today)? Or can online learning be part of a comprehensive program that makes learning more fun and accessible? Our goal in this workshop is to begin a conversation about the opportunities becoming available, and how to apply them on campus.

W2: Electronic Health Record Informatics (May 23, 10:30am-5pm)
Ben Shneiderman, Catherine Plaisant
Contact: Catherine Plaisant for more information or visit the EHR Informatics workshop webpage.

Abstract: Well-designed Electronic Health Record systems are crucial for adoption by clinical practitioners and for improving the quality of medical care. A challenge for medical informatics interface designers is to enable users to benefit from the increasing abundance of information in a way that supports creative and effective decision making. Novel strategies in interface design and information visualization are needed.

Format: While attendees will be able to learn about the work conducted at the Human-Interaction Lab during other sessions of the symposium (talks on Wednesday and demos Thursday morning), this Thursday workshop will include in-depth discussions and presentations from our collaborators and external researchers working on interfaces for Electronic Health Records. We will invite speakers and post the topics of the presentations as they are confirmed.

To Participate: The workshop is open to all (space permitting, so register early). If you are interested in presenting you are welcome to submit a short abstract (~ 300 words max) to Sureyya Tarkan by May 1st. Please summarize what you would like to present on the topic of Electronic Health Record Systems design or evaluation and provide pointers to papers and screen shots as needed. If we receive too many requests, we may ask you to bring copies of papers or a poster for presentation during the breaks.

W3: User Assessments of Usability: The QUIS and the SUMI and beyond (May 23, 10:30am-3:00pm)
Jurek Kirakowski, Kent Norman
Contact: Kent Norman for more information.

User experience is now an important element of the assessment of IT products and services, and certainly for the assessment of web sites and portals. Kent Norman and his colleagues at LAPDP and Jurek Kirakowski and his colleagues at HFRG (Cork) have worked on the analysis and measurement of the multi-dimensional nature of user experience over the last 25 years, culminating in the QUIS and WAMMI measurement tools. QUIS and WAMMI offer a deep analysis of the dimensional richness of the user experience. They are also highly complementary and this tutorial and workshop will show how to use information from these two tools in order to create a useful and robust analysis of the user experience, focusing on a practical example.