ZProblem:
Confusion, frustration, and remorse dominate
user experiences
]Survey
of 6000 users finds 5.1 hours/week wasted
]Incompatible
files, interfaces, networks, hardware
]Poorly designed websites lacking
accessibility policy
ZSolutions:
]Raise
user expectations
]Conduct
research
]Provide
practical tools & methods
Skeptics corner
- Dumbing down
- Lowest common denominator
Universal
Usability
