2)
Social Support: Goals
ZSupporting Sociability
]People:
Target a population
]Purposes:
Clearly state focus
]Policies:
Make expectations explicit
Xbehavior, privacy, moderation,
joining rules
ZDesigning Usability
]Users:
Know the users
]Tasks:
Understand frequencies and sequences
]Systems:
Choose seamless combinations of tools
Online
Communities: Supporting Sociability, Designing Usability
Jenny Preece, John Wiley & Sons, June
2000
Consistent
Predictable
Controllable