1) Results
Internet
Applications
Operating System
timed out/dropped/
refused connections (32)
error messages (35)
crashes (16)
long download time (23)
freezes (24)
wrong response (10)
web page/site not found
(17)
missing/ hard to find
features (23)
slow response (8)
email (15)
crashes (13)
unexpected message boxes
(6)
Web Accessibility