2) Universal Usability
Z
Problem: Confusion, frustration, and remorse
dominate user experiences
]
Survey of 6000 users finds 5.1 hours/week wasted
]
Incompatible files, interfaces, networks, hardware
]
Poorly designed websites lacking accessibility policy
Z
Solutions
:
]
Raise user expectations
]
Conduct research
]
Provide practical tools & methods
Web Accessibility
