1)
Frequent Frustrations (out of 373)
Internet
Applications
Operating System
timed
out/dropped/
refused
connections (32)
error messages (35)
crashes
(16)
long
download time (23)
freezes (24)
wrong response (10)
web page/site
not found (17)
not found (17)
missing/ hard to
find features (23)
find features (23)
slow response (8)
email
(15)
crashes (13)
unexpected message
boxes (6)
boxes (6)