Online
help
Context sensitive, tables of contents,
Indexes, Keyword search,
FAQs, answer gardens
Gaps in
User Knowledge-Strategies
Bridge the gap between
what users know and
what they need to know
what they need to know
Design
Multi-Layered
Task-oriented
Training
Fade-able scaffolding
Training wheels
Minimalist
Online Learning
(evolutionary, phased)
Introductory tutorials
Introductory tutorials
Getting started manuals,
Cue cards
Cue cards
Walkthroughs/Demos
Minimalist/Active