Determining Causes of User Frustration

1) Time diary study

Self reports & observations (64 UMD & 47 Towson)

•Pre-session survey:

•demographic information

•computer experience and attitudes

•level of computer anxiety, mood

•Users spent 1 hour & report their frustrating experiences

•Post-session survey:

•assess mood after the session

•overall frustration level

•loss of time

Florida Institute of Technology (e3.se.fit.edu:5335/ufs)