1)
Results
•Frustrating
experiences: 228 145
•Top
problem sources:
•web browsing
•email
•system (OS)
•word processing
•other internet use
•video/audio software
•chat and instant messaging
•Top 3
approaches
•knew how to
solve
•unable to
solve
•figured out
• file browsers
• programming tools
• spreadsheet programs
• graphic design programs
• presentation software
• database programs
• hardware
•
Bottom 3 approaches
• consulted manual/book
• consulted
online help
• restarted the
program
UMD Towson