1) Next
Steps
•Validate
results with other users
•professional
•elderly
•novice
•Develop more
precise monitoring software
e.g. www.bugtoaster.com
e.g. www.bugtoaster.com
•Explore ways
to improve:
•Online help
& help desks
•Customer
service & online communities
•Education
& training
•Software
& interface re-design
