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User Satisfaction Questionnaire

 PART I : OVERALL SATISFACTION

 1.   Terrible        Wonderful         
      1  2  3  4  5  6  7  8  9   NA
 
 2.   Frustrating    Satisfying
      1  2  3  4  5  6  7  8  9   NA

 3.   Dull          Stimulating
      1  2  3  4  5  6  7  8  9   NA

 4.   Difficult            Easy
      1  2  3  4  5  6  7  8  9   NA

 5.   Rigid            Flexible
      1  2  3  4  5  6  7  8  9   NA

 PART II : SCREEN

 1.   Use of color on the screen was
      Poor            Excellent
      1  2  3  4  5  6  7  8  9   NA

 2.   Screen layout make tasks easier
      Never              Always
      1  2  3  4  5  6  7  8  9   NA

 3.   Amount of information on the screen was
      Inadequate       Adequate
      1  2  3  4  5  6  7  8  9   NA

 4.   Arrangement of information on the screen was
      Illogical         Logical
      1  2  3  4  5  6  7  8  9   NA




 PART III : SYSTEM INFORMATION

 1.   Performing an operation leads to a predictable result
      Never              Always
      1  2  3  4  5  6  7  8  9   NA

 2.   Feedback on operations were
      Inadequate       Adequate
      1  2  3  4  5  6  7  8  9   NA

 PART IV : LEARNING
 
 1.   Learning to use the system was
      Difficult            Easy
      1  2  3  4  5  6  7  8  9   NA

 2.   Getting started was
      Difficult            Easy
      1  2  3  4  5  6  7  8  9   NA

 3.   Learning advanced features was
      Difficult            Easy
      1  2  3  4  5  6  7  8  9   NA

 4.   Exploration of features by trial and error was
      Discouraging  Encouraging
      1  2  3  4  5  6  7  8  9   NA

 5.   Exploration of features was 
      Risky                Safe
      1  2  3  4  5  6  7  8  9   NA

 6.   Remembering usage of operations was
      Difficult            Easy
      1  2  3  4  5  6  7  8  9   NA



 7.   Number of steps per task was
      Too many       Just right
      1  2  3  4  5  6  7  8  9   NA

 8.   Steps to complete a task follow a logical sequence
      Rarely             Always
      1  2  3  4  5  6  7  8  9   NA
      
 PART V : PROGRAM CAPABILITIES
 
 1.   General system speed was
      Too slow      Fast enough
      1  2  3  4  5  6  7  8  9   NA
      
 2.   Useful for experienced as well as inexperienced users 
      Never              Always
      1  2  3  4  5  6  7  8  9   NA

 PART VI : USER COMMENTS

 Please write your comments about the Elastic Windows interface you used.



Eser Kandogan
Sun Sep 13 18:34:46 EDT 1998

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