Skip to main content

Carlea Holl-Jensen||


Norman, K., Pleskac, T., Norman, K. (May 2001)
Navigational Issues in the Design of On-Line Self-Administered Questionnaires: The Effect of Training and Familiarity
HCIL-2001-09, CS-TR-4255, UMIACS-TR-2001-38

While completing a computerized self-administered questionnaire (CSAQ) for a business or an organization, a respondent may need to navigate between both the survey relevant database and records. Dual navigation refers to the act of navigating information records to retrieve specific information, while simultaneously navigating through the survey. In dual navigation the respondent may be either familiar or unfamiliar with the records on one hand and either familiar or unfamiliar with the survey on the other. As familiarity with the records increase, respondents dual navigation may change. In this study, two organizations were created: the University of Maryland Break Dancing Club and the University of Maryland Knitting Club. Additionally, each had a set of records for 1999 and 2000. Participants were asked to complete the same organizational questionnaire twice for the 1999 Break Dancing Club and the 2000 Knitting Club, the 1999 Knitting Club and the 2000 Break Dancing Club, the 1999 and 2000 Knitting Club, or the 1999 and 2000 Break Dancing Club. Accuracy, completion times, and navigational pattern were all recorded as well as subjective assessments. Completion times and navigational pattern varied between conditions, reflecting a transfer of training from one questionnaire to the next.


NetCHI Lab
More information

Tech Reports
Video Reports
Annual Symposium

Seminars + Events
HCIL Seminar Series
Annual Symposium
HCIL Service Grants
Events Archives
HCIL Conference Travel Award
Job Openings
For the Press
HCIL Overview
Become a Member
Collaborating Groups + People
Academic Visitors
Join our Mailing List
Contact Us
Visit Us
HCIL Store
Give the HCIL a Hand
HCIL T-shirts for Sale
Our Lighter Side
HCIL Memories Page
Faculty/ Staff
Ph.D. Alumni
Past Members
Research Areas
Design Process
Digital Libraries
Physical Devices
Public Access
Research Histories
Faculty Listed by Research
Project Highlights
Project Screenshots
Publications and TRs
Studying HCI
Masters in HCI
PhD in HCI
Visiting Scholars
Class Websites
Sponsor our Research
Sponsor our Annual Symposium
Active Sponsorship
Industrial Visitors