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HCIL-2009-37

Kang, H., Kang, H., Plaisant, C., Plaisant, C., Elsayed, T., Elsayed, T., Oard, D., Oard, D. (December 2009)
Making Sense of Archived E-mail: Exploring the Enron Collection with NetLens
Published in Journal of the American Society for Information Science and Technology, 61 , 4 (2010) 723-744. [Published Version]
HCIL-2009-37

Informal communications media pose new challenges for information-systems design, but the nature of informal interaction offers new opportunities as well. This paper describes NetLens-E-mail, a system designed to support exploration of the content-actor network in large e-mail collections. Unique features of NetLens-E-mail include close coupling of orientation, specification, restriction, and expansion, and introduction and incorporation of a novel capability for iterative projection between content and actor networks within the same collection. Scenarios are presented to illustrate the intended employment of NetLens-E-mail, and design walkthroughs with two domain experts provide an initial basis for assessment of the suitability of the design by scholars and analysts.



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