Skip to main content



HCIL-88-03

Chin, J., Norman, K. (June 1988)
Declarative and procedural knowledge in menu systems: diagramming cognitive maps of phone and ATM commands
HCIL-88-03, CS-TR-2053, CAR-TR-366

There are several methodologies for collecting data for semantic distances between word concepts. Most methods obtain information reflecting only declarative knowledge. Few if any of these methods attempt to capture both declarative and procedural know ledge present in the internal mental representations. The present study attempted to examine the structure of declarative and procedural knowledge in phone and automatic teller machine (ATM) commands. Three different types of statistical analyses were c ompared: multidimensional scaling (MDS), hierarchical cluster analysis (HCA) and pathfinder network analysis. The results show that hierarchical cluster analysis generated the most comprehensible and coherent solution for the phone commands, while none of the statistical analyses generated an acceptable solution for the ATM commands. It may be possible that procedural knowledge is not only difficult to express verbally, but also difficult to state explicitly or describe formally. Some previous studie s indicate that users may not be able to easily give very accurate information regarding their procedural knolwledge of a system.


Computational and Data Journalism
More information

Tech Reports
Video Reports
Annual Symposium

News
Seminars + Events
Calendar
HCIL Seminar Series
Annual Symposium
HCIL Service Grants
Events Archives
Awards
HCIL Conference Travel Award
Job Openings
For the Press
HCIL Overview
Become a Member
Collaborators
Collaborating Groups + People
Academic Visitors
Join our Mailing List
Contact Us
Visit Us
HCIL Store
Give the HCIL a Hand
HCIL T-shirts for Sale
Our Lighter Side
HCIL Memories Page
Faculty/ Staff
Students
Ph.D. Alumni
Past Members
Research Areas
Communities
Design Process
Digital Libraries
Education
Physical Devices
Public Access
Visualization
Research Histories
Faculty Listed by Research
Project Highlights
Project Screenshots
Publications and TRs
Videos
Books
Products
Presentations
Studying HCI
Masters in HCI
PhD in HCI
Visiting Scholars
Class Websites
Sponsor our Research
Sponsor our Annual Symposium
Active Sponsorship
Industrial Visitors