Plaisant, C., Shneiderman, B. (May 1995)
Organization Overviews and Role Management: Inspiration for Future Desktop Environments
Video in CHI '95 Video Program, ACM, New York. A two page video summary also appears in ACM CHI '95 Conference Companion, (Denver, Colorado, May 7-11, 1995) 419-420. Video also available through HCIL as part of the 1994 HCIL Video Report.
We worked with the World Bank, a large international organization, to look at desktop environments of the near future. We chose to focus on a subset of problems that employees regularly have to struggle with:
A great deal of personal organization is required to manage these roles whose goals, partners, tools and
documents are likely to be very different. The previous research on role theory  or CSCW focuses mainly on the coordination of individuals while our goal is to assist individuals manage their multiple roles.
- finding people who can help
- searching documents and resources
- juggling many roles (e.g. a person can be in charge of three projects, member of two task forces, editor of the bank magazine, and organizer of the holiday party.)