Gaps in User Knowledge - Strategies

Context sensitive, tables of contents,

Indexes, Keyword search,

FAQs, answer gardens

Bridge the gap between what users know and what they need to know

Layered

Level-structured

Task-oriented

Fade-able scaffolding

Training wheels

Minimalist

(evolutionary, phased) Introductory tutorials

Getting started manuals, Cue cards

Walkthroughs/Demos

Minimalist/Active