Serving the User (beyond user friendly)

• Scientific Approach

  • Specify users and tasks
  • Predict and measure
    • time to learn
    • speed of performance
    • rate of human errors
    • human retention over time
  • Assess subjective satisfaction
    • (Questionnaire for User Interface Satisfaction)
  • Accommodate individual differences
  • Consider social, organizational & cultural context

[Designing the User Interface http://www.aw.com/DTUI]

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