Qualitative Evaluation

Slides

• Qualitative Evaluation Slides

Readings

• Wharton, Cathleen, et al. "The cognitive walkthrough method: A practitioner's guide." Usability inspection methods. John Wiley & Sons, Inc., 1994.

Heuristic Evaluation

from https://www.nngroup.com/articles/how-to-conduct-a-heuristic-evaluation/

Cognitive Walkthroughs

Four typical questions of a cognitive walkthrough

• Will the user try to achieve the effect that the subtask has? E.g. Does the user understand that this subtask is needed to reach the user's goal?
• Will the user notice that the correct action is available? E.g. is the button visible?
• Will the user understand that the wanted subtask can be achieved by the action? E.g. the right button is visible but the user does not understand the text and will therefore not click on it.
• Does the user get appropriate feedback? Will the user know that they have done the right thing after performing the action?