  McDonalds Experiments with Kiosk Technology urlLink MSNBC reports that McDonald's has, in some stores on an experimental phase, eliminated the middle man standing between the fast food lover and his burger, with an advanced test of technology that promises to shorten lines and give consumers more control over ordering.
McDonald's, which only recently admitted its service problems and vowed to fix them, is ironing the kinks out of technology some believe will transform fast food the way similar systems have revolutionized bank transactions and airport check-ins. Each kiosk allows a customer to place an order directly with the kitchen, using a touch screen with pictures of food, English or Spanish text and verbal prompts.
McDonald's is not worried about the loss of the personal touch; it hasn't reduced the number of employees in their stores, but just reassigned them to other tasks such as delivering food. And they are trained to assist if someone struggles with the technology. Customers like visiting the McDonald's more often now because they don't like to stand in lines and they are not supposed to be doing that anymore. 
