  I may have mentioned that at my new job, whenever the customers get too upset, it's my responsibility to get a manager to talk to them. The idea is that they'll feel better, as if their concern is valid, when I send them up the chain of command.
Plus, the managers are all really great salesmen who can be a little more smooth than I can. What does this mean for me? It's good news; the customers never upset me the way they do at the market. Okay, once or twice so far they have, but it's not the customers upsetting me -- it's me losing faith in the goodness of humanity.
I know the customers don't upset me because I talked to a customer today who was being helped by another customer service person. The customer asked, "do you remember me? " I didn't. She apologized for fussing at me the other day. I have a vague recollection of her problem, which a manager solved. It made me feel good that I don't remember her. Kind of weird to get an apology like that. I just told her it's okay, I understand being upset when stuff breaks. 
