  If you have a job as technical support and somebody is having a problem, then make yourself fucking useful! If you don't know the answer, then say "I don't know the answer". Stop shuffling me around from one technical non-support idiot to another. Find me someone who knows what the hell they are talking about! If you can't find anyone, at least try to charm me... tell me a fucking dirty joke, good gossip... anything... just make the hour and a half I wasted on the phone with you worth while. MORON 
