  First the bad. Today it was brought to my attention that one of the desktop support managers at one of the schools we serve&nbsp;was unhappy that I sent in a ticket without enough detail: (user)Can’t get computer to start up, IT takes forever to boot, then hangs up. &nbsp; The desktop manager at the school could not decipher this simple sentence fragment. Now I will admit I made a typo capitalizing both letters in “it”, which this person interpreted that there is something wrong with the IT dept. Then in his infinite wisdom, he interpreted the last part was&nbsp;that the modem hangs up, instead of the computer locking up.
I know this individual is getting paid more then I am, again convincing me that with exceptions (like my boss Todd, my God, that guy knows everything {and I am not brown nosing here, he never reads this blog}) that the less you actually know about what you are doing in IT, the higher position you are likely to hold.&nbsp;&nbsp; The good news is that I took more calls then everyone else here in June. Go me! Don’t applaud, just throw money. &nbsp; Well, its back to surfing. Got to find a funny picture for today. 
