  Horrible time in work today. Our clientele is becoming increasingly aggressive, verbally and physically and we do not appear to be getting the support we are entitled to. Today, our "closed to the public" day, a drunk and violent man caused havoc at reception, a junior member of staff was told to show him to a cubicle and deal with him, even though this man's behaviour has caused our team leader to call the police already this week and even though this same man threatened to assault a member of staff with a stick a couple of weeks ago.
The member of staff who had to deal with him today is only (and forgive my ageism here) a youngster on a bare £160 a week and none of us is trained to deal with such a situation, even though we are frontline staff.
The same grade of staff took an assault last Thursday when a client threw a keyboard at her under the protective (yeah, right) plexi screen in a cubicle... just before he kicked down the keycoded door to the office... Bloody stinks. My blog, I can swear if I want to. Senior management remained seated in its freakin' ivory tower with a nice view of the river... on all occasions. Bringing the state of mind right down to a relaxed level is another favourite blog of mine, urlLink Mr. Dunstan Orchard , currently in San Fran and experiencing life to the max, as he always does. Sweetie. 
