  I'll admit that I have not been the most adept commuter, but is that any reason for the Metro station managers/attendents to be rude to me?&nbsp; I've tried smiling, calling them by the name on their nametag, asking them how they are, but to no avail.&nbsp; They just suck.&nbsp; I have met only one nice man ALL SUMMER who works at the Farragut West stop in the evenings, but that is it.&nbsp; Why this tirade on the Koch blog?
!&nbsp; For the obvious reason that the Metro customer service sucks because it can.&nbsp; Because it has a tyrannical monopoly on commuter travel that gives it no incentive to cater to us...at all.&nbsp; I don't see how this can be improved though.&nbsp; Competition isn't really an option because of the limited number of rails, so privatization is really our only hope.&nbsp; But would that even improve the state affairs that much?&nbsp; Thoughts? 
