  I suppose to write this journal early, yet my stupid streamyx connection was down for few days. I was quite upset about the Streamyx service, and i once wanna disconnect it..
I had made heaps of complaints regarding how poor the service is, but the Tmnet people cant even give me a firm answer on how to solve the problem, they are just shirk their responsibility by tranfering my call to several department, and i have to keep repeating my problems, oh no, this is not the way, cant even achieve customer satisfaction?
Where is the quality of service? They simply give me a reference number and ask me to call back to check again.. They even promised to call me back once they find out the reason.. But, what did they do?? They just did nothing, until i get piss off and forward emails to so many authorities to complain about them.... Till today i didnt hear anything from TMnet and i refused to call up coz i know there will be the same.. And, surprisingly, when i am trying to connect to internet this afternoon, it is working....
IN fact, the way they service their customer indeed let me down, i guess alot of people experienced the same thing like me.. I am talking about the services in Malaysia, there are alot of aspects that the service line need to be improved, why cant they think about how to achieve customer satisfaction? Why cant they try to make it?? Alot of why in my mind... Personally, i am quite particular on customer service.. I will be getting very piss off if i get poor service, from restaurant, shopping centre, government department.......Seriously speaking, i give majority of the services provided a Thumbs down!
Poor thing isnt it? In Malaysia, i wonder how many people are really care about providing good customer service in order to retain customer and further develop good customer relationship?? I know my complaints is endless, and i know i am being an unpatriotic person, i know i may sound offensive to some people ... But this is a fact, i cant help it! Does it mean i should bear and grin the fact?? No, definitely not! 
