  My pointy-haired boss was upset over the Maintenance Plan document that we updating late. So what's so important about this document that none of us make use of it for the whole year?
Only to satisfy ISO-9000 requirement! Is this quality? Is this the quality that ISO-9000 was suppose to help us achieve? I feel like this ISO-9000 stuff is just another legalised world-wide scam, generating tones of money for the otherwise unemployed QA auditors. Because I really don't see how our customers would benefit from this Maintenance Plan that we draft on our own, then we approve it ourselves, and keep it in the folder for the whole year long.
Once in a while when we're lucky to be picked for QA audit then the auditor might ask for it. Otherwise, it would be there collecting dust until end of the year, and then we stamp it "OBSOLETE". And start with another new document. Now tell me that this is quality work and not wasting time. 
