Introduction |
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Abstract
It is not rare that people have to stay in hospitals for long periods of time. Sadly, patients do not like being stuck in hospitals because they complain that their hospital is boring and sometimes smell bad. The truth is that hospitals will probably never be perfect, but they can be improved to provide more entertainment and information for patients while the patients do have to stay there. That was the idea behind the PIE (Patient Information and Entertainment) interface. It is a software program developed to enhance the quality of a long term patients stay in a hospital. It does so by providing patients with information and entertainment (thus the name).
Credits
Jonathan · Proposal write-up · Introduction and abstract (user needs and design report) · System requirements (user needs) · ¼ References + reformatting · ¼ User tests · Music, Doctors orders, and Medication screens of PIE prototype.
Roger · ½ DVD style prototype (low fidelity prototype) · 2 case studies (user needs and design report) · Setup and General Results (Usability Test Results) · ¼ References · ¼ User tests · Games, Internet, and Room Control screens of PIE prototype · Website design and deployment
Aaron · ½ Side-Menu style prototype (low fidelity prototype) · ¼ References · ¼ User tests · Movie and Main menu screens of PIE prototype · Report of Development Processes
Mike · ½ DVD style prototype (low fidelity prototype) · 2 case studies (user needs and design report) · ¼ References · ¼ User tests · Walkthrough screen of PIE prototype · Transitions for PIE prototype *Each team member contributed equally to this projects development and documentation.
Introduction
When you think of staying in a hospital over a long period of time, what are the images that come to mind? Perhaps it’s the busy hospital halls, white bed sheets, or colorful curtains. If not, then maybe it’s the beeping blinking machinery that is strewn and wheeled all over the hospital. Maybe it’s a combination of these things, but regardless of exactly what images come to mind, they are probably not images that bring you immense joy or comfort; in fact they probably make you a little depressed.
The PIE (Patient Information and Entertainment) system will seek to change that. Although we realize that a hospital stay will probably never be as comforting or luxurious as a stay in a 5 star hotel, or a Caribbean cruise, the PIE system will seek to make a hospital stay more pleasant. Specifically speaking the PIE system will seek to make a long-term patients stay in a hospital, more informative and entertaining by providing features that would cater to that patients desires.
Although the PIE system could have a variety of benefits to any hospital patient, we have chosen to focus on long term patients. These patients are ones who are in good enough medical condition to use a remote and/or wireless keyboard to browse an interface containing multiple information and entertainment options, but who may not be well enough to get up and walk around. These patients include (but are not limited to) patients recovering from a serious illness or injury, patients receiving therapy (such as chemo therapy), or patients recovering from a surgery.
The main goal of our system is to keep these patients informed and entertained. PIE will accomplish this through a variety of options available to these users. Although there are thousands of possible features we could implement we have chosen to focus on those features that the patients would find either entertaining or informative and those that are feasible while sitting and seeing a screen far away. These features include the ability for the user to browse doctors orders, see information on their particular disease/condition, and/or message a nurse with a question they may have. Entertainment features of the system include games and music. In addition the system will allow users to adjust their meal schedules and/or room temperature. These features are explained in more detail below.
Our team utilized a variety of existing tools similar to the one we wanted to create, in order to stir fresh ideas and also to borrow useful features that already exists in some of these prototypes (listed under commercial systems below). In addition, our team researched (by means of various academic papers) the usefulness of a system such as the patient interface we wished to create. As a result we were able to better focus our project scope and determine which features may/may not prove helpful. Overall, we found that the combination of information and entertainment right at the patient’s fingertips was a powerful combination indeed, and could prove very useful to a long-term hospital patient.
Below is a list of the existing work and research already done regarding user (and specifically, patient) interfaces.
Commercial systems:
Title: “Patient Power entertainment units” Publisher and Date: BHR Hospitals 2005 Site: http://www.bhrhospitals.nhs.uk/hospital/patientpower.jsp This is a brief article about a chain of British hospitals, BHR Trust, and their installation of entertainment units for all their patients. Using entertainment systems from Wandsworth Group, each patient will be able to watch TV, receive a talking books channel, listen to hospital radio, and have internet access. Upon testing their system they reported, “It was obvious from the feedback received from both nursing staff and patients, that the entertainment systems enhanced the patient environment and patient stay while in the hospital.” This motivated us to push forward and make an even more useful tool.
Title: Skylight Healthcare Systems Publisher and Date: Skylight Healthcare System, Inc. 2004 Site: http://www.skylight.com/ This is the homepage for Skylight Healthcare Systems, Inc. They have developed a product called ACCESS, an Interactive Patient System. What they have developed incorporates many similar ideas to what we are planning on doing, including media and communication technology.
Title: Patientline Publisher and Date: Patientline UK Ltd 2005 Site: http://www.patientline.co.uk/ This is another patient entertainment system which allows patients to listen to the radio, watch TV, and make phone calls all while laying in bed. Although the idea is good, our project scope hopes to be larger. Although a phone may prove useful, most people already have cell phones, and the idea of radio/TV is helpful, but should only be considered starting points. What this interface lacks, and which we choose to include is information that could prove useful for the patient, as well as interactive entertainment such as arcade games or trivia.
Title: “Interactive Hospital Systems: The Hospital Network” Publisher and Date: HCORP Inc 2003 Site: http://www.hcorp.com/products/Products.htm Yet another entertainment system for patients, but what makes this one different ist hat it includes both information and entertainment. This product gave us an idea of the broad variety of features we could include, such as a radio pillow, satellite TV, or satellite radio to name a few. It also encouraged our idea of including pertinent patient information as well as entertainment.
Academic Papers
Title: “Inclusive design of an interface for a hospital system for information, communication and entertainment.” Publisher and date: Disability, Virtual Reality &
Assoc. Tech., 2002 Site: http://scholar.google.com/url?sa=U&q=http://www.cyber.rdg.ac.uk/ISRG/icdvrat/2002/papers/2002_19.pdf This is a paper about features that a hospital system can offer which would be usable to people of all ages, computer experience, native language, etc. It discusses design needs and the like and is quite applicable.
Title: “Socio-Cultural Aspects of Hospital Design. The Patient Perspective.“ Publisher and Date: The Royal Institute of Technology, Stockholm, February 2002. Author: Nord, Catharina Site: http://scholar.google.com/url?sa=U&q=http://www.infra.kth.se/bba/PDF/report_to_namibia.pdf This report concerns the results of a study concerning the "socio-cultural" aspects of hospital use, including, but not limited to, "Entertainment and Distraction," "Comfort," and "Health Enhancing Activities," all of which are applicable to our research.
Title: “Hospital check-ups” Publisher and Date: Architects' Journal, October 1996 Site:http://www.childrens-express.org/dynamic/public/hospital_031096.htm This is an article published by Children's Express, which explains the difficulties that children experience in hospitals. It is of relevance because it also points out some difficulties that adults would have as well, and possible solutions to those problems. We might be able to incorporate some of the solutions using our system.
Other Relevant websites
Title: Department of Health and Human Services: Centers for Disease Control and Prevention 2005. Site:http://www.cdc.gov/ Department of Health and Human Resources Centers for Disease Control and Prevention official website. This site has massive amounts of information on various diseases, and conditions, including their symptoms, control, prevention, treatment, and more. It also has the information available in different languages, and is for the most part easy for the average adult to read.
Title: “GetWellNetwork: Healing Through Connectivity” Publisher and Date: GetWellNetwork 2005 Site:http://www.getwellnetwork.com/ The Get well Network develops commercial fully customizable patient information and entertainment systems. Their mission is to help patients Get connected. Get informed. and Get well. Their site includes case studies on the usage and effect of patient information systems.
Title: “Using Windows XP Media Center Edition” Publisher and Date: Microsoft 2005 Site: http://www.microsoft.com/windowsxp/using/mce/expert/bridgman_02november25.mspx This is an article by Microsoft talking about the user interface design of Windows Media Center Edition. Additionally, it contains history about the move from a 2 ft viewing experience to a 10 ft viewing experience. Title: “Introduction to the 10-Foot Experience for Windows Game
Developers”
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University of Maryland (College Park) |