2) Social Support: Goals

• Supporting Sociability

  • People: Target a population
  • Purposes: Clearly state focus
  • Policies: Make expectations explicit
    • behavior, privacy, moderation, joining rules

• Designing Usability

  • Users: Know the users
  • Tasks: Understand frequencies and sequences
  • Systems: Choose seamless combinations of tools

Online Communities: Supporting Sociability, Designing Usability

Jenny Preece, John Wiley & Sons, June 2000

Consistent

Predictable

Controllable

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